Customer Success Manager

The Customer Success Manager serves as a strategic advisor to high-value Enterprise customers, guiding them through adoption, maximizing product value, and managing renewals. This role involves owning a strategic book of business, identifying churn risks, and collaborating with cross-functional teams to ensure cu...

Our mission is to improve the UX of the internet. We build tools that help frontend teams develop and test UIs. Our customers ship UIs that billions of people use.

We’re looking for an experienced Customer Success Manager to join our team and guide our Enterprise customers through every stage of their journey with Chromatic. You’ll serve as a strategic advisor to high-value accounts, helping them adopt Chromatic at scale, maximize product value, and invest in long-term partnerships. You’ll own a strategic Enterprise book of business, manage large renewals, design expansion paths, and collaborate closely with executives, platform owners, and engineering leaders across your accounts. This role will necessitate partnering closely with a large cross-functional team, including members of Sales, Product, and Engineering, to ensure that the customer is supported at every stage of their journey.