Finance Customer Support Specialist

The Finance Customer Support Specialist handles outstanding payments for authors by conducting outbound and inbound calls, emails, and SMS. The role involves building rapport, resolving objections, and managing a personal caseload of accounts to ensure timely payment resolutions while maintaining accurate records.

Spines: 1 Fastest-Growing Book Publishing Platform in the U.S.

At Spines, we're rebuilding publishing for a new era: powered by technology and built around the author.

Our next-generation publishing platform combines powerful AI with human expertise to help writers publish professionally across every format and in multiple languages. The tools we're developing make a complex process simple, scalable, and author-first.

Our mission is to make professional publishing possible for everyone, so no great story goes unheard.