The Quality Manager leads process optimization and continuous improvement initiatives at a paper mill, ensuring product quality and safety. Responsibilities include managing the Quality Management System, conducting root cause analyses, and collaborating with cross-functional teams to drive efficiency and reduce waste.
Full description
Process and Quality Engineer
Join the revolution at BiOrigin Specialty Products (BSP)! We've been mastering the art of crafting sustainable specialty paper and tissue products for years, and now we want you to be part of our dynamic team. At BiOrigin Specialty Products, our mission is to drive innovative solutions in alignment with our strategic partners to revolutionize the paper and tissue industry. To do this we hold fast in our core values which are the fabric of our culture and the pillars of which we build our community; Trust, Integrity, Teamwork, Problem Solving, Employee Investment, and Safety.
Summary
We are seeking to hire a Process & Quality Engineer for our Gouverneur, NY paper mill. This role plays a key role in optimizing manufacturing processes, improving product quality, and driving continuous improvement initiatives across the mill. This position is responsible for reducing waste, enhancing operational efficiency, and implementing sustainable process improvements that lower manufacturing costs while maintaining a strong commitment to safety, quality, and customer satisfaction.
What we need from you:
Process Optimization & Continuous Improvement
Lead continuous improvement and process optimization initiatives to enhance safety, quality, productivity, and cost performance.
Identify improvement opportunities through collaboration with operations, maintenance, management, customers, and industry best practices.
Plan, coordinate, and execute process trials, including defining objectives, evaluating costs and savings, assessing risks, documenting results, and recommending implementation strategies.
Troubleshoot manufacturing and process issues using data analysis, chemical and physical testing, root cause analysis, and statistical methods to identify and implement corrective actions.
Reduce controllable waste, broke, off-quality production, and unplanned downtime through process improvements, standardization, and operator training.
Establish, maintain, and optimize process centerline parameters to ensure consistent equipment and product performance.
Monitor production, quality, raw material usage, and cost metrics to proactively identify trends and implement preventive actions.
Optimize production recipes and operating parameters to improve efficiency while maintaining product quality and customer specifications.
Support the identification, justification, and implementation of capital and non-capital improvement projects.
Quality Systems & Product Safety
Serve as the technical lead for the mill's Quality Management System (QMS) and Product Safety programs.
Develop, maintain, and continuously improve quality procedures, work instructions, specifications, and supporting documentation.
Ensure quality testing equipment is calibrated, maintained, and capable of producing accurate and reliable results.
Train and support operations personnel on quality standards, testing methods, and process control practices.
Partner with production teams to resolve process variability and maintain compliance with product specifications.
Lead Good Manufacturing Practices (GMP) and quality audit activities to ensure ongoing customer audit readiness.
Investigate customer complaints by performing root cause analyses and implementing effective corrective and preventive actions (CAPA).
Conduct internal quality audits and drive continuous improvement initiatives based on audit findings and performance metrics.
Keep production retain samples in order.
Generate product Certificates of Analysis (COA) and review quality data.
Maintain mill chemical and raw material approval process.
Product Development & Technical Support
Collaborate with Sales, Operations, and Customer Technical teams to develop new products and improve existing products based on customer and market requirements.
Develop and maintain product quality specifications and manufacturing recipes to ensure consistent product performance.
Plan, execute, and evaluate product qualification trials, documenting results and providing technical recommendations for commercialization or process improvements.
Provide technical support to manufacturing by analyzing product performance, identifying process improvements, and resolving quality-related issues.
Analyze process capability, quality trends, and customer feedback to drive ongoing product and process improvements.
Cross-Functional Leadership
Work closely with Operations, Maintenance, Engineering, Supply Chain, and Sales to improve manufacturing performance and customer satisfaction.
Utilize Lean Manufacturing, Six Sigma, and continuous improvement methodologies to eliminate waste and improve process capability.
Develop standard operating procedures (SOPs), technical documentation, and training materials to support sustainable process improvements.
Present technical findings, project updates, and recommendations to plant leadership and cross-functional teams.
Other duties as assigned, including assisting operations to trouble shoot daily quality issues
Qualifications:
Bachelor's degree in Mechanical Engineering, Chemical Engineering, Chemistry, Pulp & Paper Engineering, or a related technical field, or an equivalent combination of education and experience.
One to three years of experience in a continuous manufacturing or industrial production environment.
Proficiency in Microsoft Excel and Microsoft Word; advanced data analysis skills are strongly preferred.
Experience with PARCview and JD Edwards (JDE) is preferred.
Strong analytical skills with the ability to interpret large datasets, identify trends, and make data-driven recommendations.
Excellent verbal and written communication skills, with the ability to effectively communicate technical information to employees at all levels of the organization, from production floor personnel to senior leadership.
Knowledge of papermaking processes, testing methods, and quality data interpretation is preferred.
Demonstrated problem-solving skills with a continuous improvement mindset and the ability to manage multiple priorities in a fast-paced manufacturing environment.
Work Environment Physical Requirements:
Work in a temperature-controlled office environment with frequent time spent “on the floor”.
Regular exposure to a mill environment, including heat, humidity, dust, noise, and other typical industrial conditions.
Participation in an on-call rotation and occasional extended workdays or weekend coverage as needed to support operations.
Minimal travel is required.
Ability to lift and carry up to 30 pounds.
Ability to bend, squat, climb stairs, and safely navigate uneven walking surfaces.
Ability to work safely in an industrial manufacturing environment while wearing required personal protective equipment (PPE), including safety shoes, safety glasses, hearing protection, and other PPE as required.
What you get from us:
Medical insurance
Dental and Vision insurance
Prescription Drug Benefit
Disability insurance
Life insurance
401(k) with company match
Health Savings account
Paid time off and Paid Holidays
BiOrigin Specialty Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
As a frontrunner in eco-friendly specialty paper, packaging, and tissue, we're not just a trusted wholesale supplier; we're the pioneers of sustainability. Join us as we continue to thrive, grow, and manufacture some of the most outstanding sustainable paper and tissue products in North America.
Apply now and be a driving force behind the innovation that defines BiOrigin Specialty Products! https://www.bioriginsp.com/careers.html
Company information
BiOrigin Specialty Products has been a leader in paper industry innovation ever since 1924. With a focus on eco-friendly specialty paper, packaging, and tissue, BiOrigin Specialty Products is a trusted wholesale paper supplier, continuing to thrive, grow, and manufacture some of the finest sustainable paper and tissue products in North America.
